2009 Feedback outsourcing 
Quality Contact Solutions
JULY 19, 2018
QCS has been working with this client on an on-going basis since 2009. The client has an internal telemarketing sales organization (called Medallion Group) and they outsource the small and medium accounts to Quality Contact Solutions. Successful Outsource Telemarketing using Call Blending.
Transparent BPO
APRIL 3, 2020
With captive contact centers and other outsourcers in our industry still looking at viable alternatives to adapt to the new and evolving landscape with COVID-19, I felt publishing our story might, in some small way, help others navigate this change. But after receiving feedback, reconsidered the request, making it optional.
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