CSM Magazine

FEBRUARY 7, 2023

We saw this in the last big recession spanning 2007-2009. From an operational point of view, speech analytics help to identify self-service containment opportunities or agent knowledge gaps. Change the mindset from self-service OR human-assisted to a more realistic blended one. Unleash the chatbot!

Customer Experience 52

Customer Experience Gamification Analytics Self service 52

CSM Magazine

DECEMBER 5, 2017

Personalized videos are being used to provide customers with customization related to the specific services or products that they are interested in. Self Service. Self service functions offer greater convenience for customers and are being used across all industries. Gamification. About the Author.

Customer Service 80

Customer Service Gamification Self service CRM 80

Noble Systems

MAY 11, 2021

Google Voice Search launched in 2009. This helps management train and coach to ultimately mitigate compliance risk. Self-service 24/7. ASR can provide self-service options, creating additional capacity during peak times and after business hours. It included 230 billion words.

Analytics 52

Analytics Interactive Voice Response Coaching Self service 52

JustCall

JANUARY 31, 2023

Call Intelligence – Make the best use of IQ to sketch out the best pitches, real-time conversation insights, and coaching with conversational intelligence. Fully self-service and easy to set up. Google Voice Overview Founded in 2009, Google Voice is a voice over Internet protocol (VoIP) phone service.

voip 52

voip Enterprise Interactive Voice Response CRM 52