CSM Magazine

FEBRUARY 7, 2023

We saw this in the last big recession spanning 2007-2009. A good example is speech analytics. From an operational point of view, speech analytics help to identify self-service containment opportunities or agent knowledge gaps. Analytics also play a huge role in improving CX. Unleash the chatbot!

Customer Experience 52

Customer Experience Gamification Analytics Self service 52

Noble Systems

MAY 11, 2021

Conversation Analytics is just one piece of the puzzle. As a part of the conversation analytics mix, automated speech recognition (ASR) can help companies better understand their customers and improve the brand experience. Google Voice Search launched in 2009. Enhance analytics, identify process gaps and identify trends.

Analytics 52

Analytics Interactive Voice Response Coaching Self service 52

JustCall

JANUARY 31, 2023

Call Intelligence – Make the best use of IQ to sketch out the best pitches, real-time conversation insights, and coaching with conversational intelligence. Real-time dashboard – Monitor agents’ performance using real-time dashboards and performance analytics. Fully self-service and easy to set up.

voip 52

voip Enterprise Interactive Voice Response CRM 52