2009 Coaching Gamification Self service 
CSM Magazine
DECEMBER 5, 2017
Personalized videos are being used to provide customers with customization related to the specific services or products that they are interested in. Self Service. Self service functions offer greater convenience for customers and are being used across all industries. Gamification. About the Author.
CSM Magazine
FEBRUARY 7, 2023
We saw this in the last big recession spanning 2007-2009. From an operational point of view, speech analytics help to identify self-service containment opportunities or agent knowledge gaps. Inspire and motivate team members through gamification. Unleash the chatbot! A good example is speech analytics.
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