Comm100

FEBRUARY 1, 2023

Lower wait times and faster issue resolutions Research shows that digital channels like live chat are overtaking phone support in popularity, and especially among Gen Z and Millennials. This means that agents can handle multiple chats at once compared to phone calls where only one conversation is possible at a time.

Education 86

Education Wait times Personalization Surveys 86

Comm100

NOVEMBER 13, 2022

With this all in mind, this guide will explore customer service from top to bottom, exploring the state of customer service today, revealing best practices, and recommending the best software you can adopt to help your customer service operations become the envy of your competitors. Customer service best practices.

Customer Service 72

Customer Service Chatbots Best practices Surveys 72

Comm100

MARCH 27, 2023

During non-peak periods, the additional support capacity that chatbots provide allows faster resolutions to student queries and reduced wait times. For requests handled entirely by chatbots, students see no wait times, as a single chatbot can respond to an unlimited number of simultaneous chats with no delay.

Education 64

Education Chatbots Wait times Surveys 64

Comm100

NOVEMBER 13, 2022

As support teams using omnichannel customer service platforms can handle queries faster, customers also enjoy reduced wait times. To ensure the security and reliability of your data, you should also look for security features that follow industry best practices. Queue length and wait time reports.

Customer Service 85

Customer Service Multichannel Chatbots Healthcare 85