2009 Benchmark Customer effort Sales 
Clarabridge
MARCH 2, 2017
Schlee claimed that he could almost predict sales on body language alone. Conventionally though, business tend towards customer satisfaction or Net Promoter Scores. I am not thinking in terms of customer effort score or satisfaction. In 2009 as social media took hold, a new category emerged: “A person like yourself”.
Clarabridge
MARCH 2, 2017
Schlee claimed that he could almost predict sales on body language alone. Conventionally though, business tend towards customer satisfaction or Net Promoter Scores. I am not thinking in terms of customer effort score or satisfaction. In 2009 as social media took hold, a new category emerged: “A person like yourself”.
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