2009 Analytics Chatbots Customer Care 
Nicereply
AUGUST 24, 2021
Such high levels of engagement indicate that customers are onboard with messaging their favorite brands via SMS. WhatsApp started in 2009, but it took off after Facebook acquired it in 2009. This flexibility is a crucial part of Facebookâs customer service model, as evidenced by the number of chatbots on the app.
TechSee
DECEMBER 5, 2017
This customer-centric focus has resulted in 72% of businesses reporting that their top priority is improving the customer experience, according to Forrester. To accomplish this goal, companies must determine the most efficient, yet affordable, way to give their customer care processes a boost. .
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