Noble Systems

MAY 11, 2021

Conversation Analytics is just one piece of the puzzle. As a part of the conversation analytics mix, automated speech recognition (ASR) can help companies better understand their customers and improve the brand experience. In this blog, we’ll look at how speech recognition has evolved since it was first introduced.

Analytics 52

Analytics Interactive Voice Response Coaching Self service 52

JustCall

JANUARY 19, 2023

This in-depth blog will take you through the top 8 VoIP options and alternatives that will help you find your next business phone provider. Top 8 VoIP Alternatives & Options to VoIP – Choose the Best Call Center Software for Your Business JustCall Nextiva Google Voice Skype WhatsApp Spoke TextRequest ZipWhip 1.

voip 52

voip CRM Interactive Voice Response Enterprise 52

Talkdesk

NOVEMBER 7, 2017

This post is part of Talkdesk’s live-blogging series for Dreamforce 2017. Vivino has been at the center of the movement to digitalize the wine industry since it was founded in 2009, taking the wine-buying experience mobile with an app that allows for image recognition, community reviews and intelligent behavior monitoring.

Contact Center 40

Contact Center Analytics Customer Support Personalization 40

JustCall

JANUARY 31, 2023

In this blog, we will look at the top-8 alternatives of Dialpad–from understanding the pros and cons of each tool to the top features, we’ll cover everything. Monitor, whisper, or barge – Monitor live agent calls and provide help through whispers or by joining the call in real-time.

voip 52

voip Enterprise Interactive Voice Response CRM 52

Talkdesk

NOVEMBER 7, 2017

This post is part of Talkdesk’s live-blogging series for Dreamforce 2017. Vivino has been at the center of the movement to digitalize the wine industry since it was founded in 2009, taking the wine-buying experience mobile with an app that allows for image recognition, community reviews and intelligent behavior monitoring.

Contact Center 0

Contact Center Analytics Customer Support Personalization 0

Select VoiceCom Blog

MAY 25, 2022

The number of remote workers has increased by 159% since 2009. Google Workplace Analytics ) Due to the recent global health crisis, the percentage of remote workers worldwide has skyrocketed within the period. Several companies have also had to deal with new concerns regarding cybersecurity, productivity, monitoring, and many more.

Personalization 52

Personalization outsourcing Education Analytics 52