Eptica

JULY 8, 2016

First run in 2008 and based on a representative sample of consumers, it tracks how people feel about their financial prospects and the impact that this has on their buying habits and behavior. Author: Chris Eideh Knowing your customers is at the heart of designing and delivering the right experience to engage with them successfully.

Multichannel 50

Multichannel Self service Surveys Contact Center 50

Lumoa

JUNE 23, 2021

Migration to the Cloud Buoyed by the COVID-19 outbreak, cloud migration dramatically increased during the steepest economic contraction since the 2008 financial crisis. So it’s no surprise CX leaders will continue to increase their investments in it this year.

Cloud contact 83

Cloud contact Interactive Voice Response Contact Center Chatbots 83

LiveChat

AUGUST 3, 2018

For brands, it’s not about being multichannel any more, it’s about being channel agnostic. This is where a multichannel point of sale (POS) system like Shopify’s outshines the rest. Despite the mind boggling success that the original iPhone enjoyed, Apple went ahead and launched the iPhone 3G just a year later, on July 11, 2008.

Multichannel 28

Multichannel Airlines CRM Advertising 28

Comm100

DECEMBER 22, 2016

Source: Multichannel Merchant. “Although the use of brands’ mobile apps has exploded since 2008, ‘brand app fatigue’ is starting to settle in. Since so many diners want their meals faster than ever, Chipotle has provided customers with an app that allows users to place orders in advance for pick-up.

Customer Service 34

Customer Service Benchmark Multichannel CRM 34