Lumoa
JUNE 23, 2021
Migration to the Cloud Buoyed by the COVID-19 outbreak, cloud migration dramatically increased during the steepest economic contraction since the 2008 financial crisis. So it’s no surprise CX leaders will continue to increase their investments in it this year.
LiveChat
AUGUST 3, 2018
A strong CRM platform like Microsoft’s Dynamics 365 or Zoho CRM helps you connect the dots with ease during every single customer interaction. Mine your customer data with your CRM platform and apply customer specific information like preferred products, geographical location, purchase frequency etc.
Comm100
DECEMBER 22, 2016
Source: Multichannel Merchant. “Although the use of brands’ mobile apps has exploded since 2008, ‘brand app fatigue’ is starting to settle in. In live chat, advanced integrations can include screen sharing, analytics, help desk, CRM applications, and more. Messaging apps, by contrast, have never been hotter.
Expert insights. Personalized for you.
83 
Let's personalize your content