2008 Customer Experience Employee engagement Service level 
Fonolo
NOVEMBER 17, 2020
Historic Call Center & Customer Experience Trends. More than 80% of customers now say the experience a company provides is as important as its products. . The contact center is destined to evolve further into the ‘Customer Experience Hub’ of the future. Call Centers Will Change in 2020.
Xaqt
JUNE 1, 2020
The crash caused many companies to view their contact center as an expense, rather than as an asset for customer experience and revenue. The Great Recession in 2008-2009 accelerated the offshoring trend as companies grappled with the economic downturn. Which meant that someone from Kansas could call a U.S
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