2008 Customer centricity Employee engagement Management 
PeopleMetrics
MAY 12, 2015
That number might seem shocking at first glance, but in terms of employee engagement strategy , it’s not so bad. For the sake of brevity, Holacracy is based on self-management, self-organization, and efficiency. They’re built on customer service, and they’re a common reference for customer-centric discussion.
Netomi
JANUARY 5, 2022
A Center-Out business architecture enables better and more empathetic customer experiences – Interview with Don Schuerman of Peg. Aimee Lucas is an experience management researcher, advisor, trainer, and speaker. Her areas of expertise include market research, program management, marketing, instructional design, and training.
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SharpenCX
NOVEMBER 26, 2019
New research alert: The stats are in – all this talk about “happy employees, happy customers” isn’t fluff. In August, Glassdoor released a decade of research linking employee and customer experience. All too often, companies sacrifice pieces of the employee experience in the name of a better CX.
SharpenCX
NOVEMBER 26, 2019
New research alert: The stats are in – all this talk about “happy employees, happy customers” isn’t fluff. In August, Glassdoor released a decade of research linking employee and customer experience. All too often, companies sacrifice pieces of the employee experience in the name of a better CX.
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