Why focusing on CX is key at times of change
Eptica
FEBRUARY 6, 2019
Showing the speed of change, in 2008 the five largest global companies were PetroChina, Exxon, General Electric, China Mobile and ICBC (China). There are three key considerations – and they all have customer experience at their core: 1. Giant businesses such as Kodak, Toys R Us and Blockbuster have all disappeared.
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