Why focusing on CX is key at times of change
Eptica
FEBRUARY 6, 2019
Showing the speed of change, in 2008 the five largest global companies were PetroChina, Exxon, General Electric, China Mobile and ICBC (China). This provides a qualitative picture of what’s happening at any one time, and in particular helps you understand customer emotion , even within digital channels and across millions of messages.
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