Finding Greater Success as a Leader in your Call Center: 5 Soft Skills Every Manager Needs to Get a Leg Up on the Competition
SharpenCX
FEBRUARY 4, 2020
They include competencies like how to use certain machines, software, or other tools. Soft skills are often seen as personality traits. Your job also requires you to care for and manage a whole team of individual personalities with needs and career goals. Sure we can say, “It’s not personal, it’s just business.”
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