Finding Greater Success as a Leader in your Call Center: 5 Soft Skills Every Manager Needs to Get a Leg Up on the Competition
SharpenCX
FEBRUARY 4, 2020
They include competencies like how to use certain machines, software, or other tools. Soft skills are often seen as personality traits. These are skills like time management and organization, oral and written communication skills, or the willingness to collaborate. Sure we can say, “It’s not personal, it’s just business.”
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