Lumoa
JUNE 23, 2021
In the past, contact centers could stay ahead of the curve as long as they ensured to utilize the right solutions and tools to service customers. According to a survey, CCaaS will grow to be the favored adoption model by 50% of contact centers by 2022.
Fonolo
NOVEMBER 17, 2020
After assessing how the pandemic had changed the call center in 2020 , we decided to peek over the parapet at 2021. We asked the contact center industry’s top influencers and business leaders what they thought the most significant contact center trends in 2021 would be. Contact Center Trends 2021.
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EPIC Connections
MARCH 27, 2018
The contact center industry is known for its constant hum of change punctuated by the rapid fire of new technology and a revolving door of providers. Our first real employee was hired in 2006, and our longest running client engaged us in 2008. We aim to grow as a preferred partner in building the contact center of the future.
NobelBiz
FEBRUARY 22, 2023
Naturally, the best approach to maintain an exceptional level of service is to serve customers through a contact center. Pain Point 4: Inadequate call center agent training It is critical that all of your agents are trained, so that your customer service meets or exceeds the expectations of your clients.
NobelBiz
MAY 17, 2022
Naturally, the best approach to maintain an exceptional level of service is to serve customers through a contact center. Pain Point 4: Inadequate call center agent training It is critical that all of your agents are trained, so that your customer service meets or exceeds the expectations of your clients.
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