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call center professionals Abandon rate Schedule adherence virtual call center Time management Benchmark Scripts Customer Care Gamification Interactive Voice Response More Related Topics >
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Contact Center Trends 2021: The CX Watershed

Fonolo

NOVEMBER 17, 2020

Consumers want a place to give quick feedback, vent, and interact with their favorite brands. Responsive social support teams see this trend as an opportunity to create a unified customer experience. Change is coming, and the proof is in the numbers: 2013: 6 out of 10 contact centers had plans for cloud-based deployments.

Contact Center 176
Contact Center Gamification Call Center Average Handle Time 176
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International Contact Centre Operations Tips & Best Practices

Callminer

JANUARY 18, 2021

.” – Nicolina Savelli, 7 Tips for Success from Experienced Call Center Professionals , Fonolo; Twitter: @fonolo. “A 2014 survey suggested that 69% of customers feel that their call center experience improves when the customer service agent doesn’t sound as though they are reading from a script.

Best practices 226
Best practices Call Center Contact Center Scripts 226
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