Contact Center Trends 2021: The CX Watershed
Fonolo
NOVEMBER 17, 2020
Bill Quiseng CX Expert, Speaker & Consultant. According to DMG Consulting , cloud-based infrastructure is the fastest growing area for the call center industry, predicted to almost double between 2013 and 2015. 2016: 50% of Global 1000 companies will have stored customer-sensitive data in the cloud. Up from just 2.2%
Let's personalize your content