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Contact Center Trends 2021: The CX Watershed

Fonolo

Bill Quiseng CX Expert, Speaker & Consultant. According to DMG Consulting , cloud-based infrastructure is the fastest growing area for the call center industry, predicted to almost double between 2013 and 2015. 2016: 50% of Global 1000 companies will have stored customer-sensitive data in the cloud. Up from just 2.2%

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Capgemini Announces Expanded Collaboration with Amazon Web Services

Natalie Petouhof

For insurers facing significant variance in workload demands, access to the highly scalable AWS Cloud provides a cost-effective way to integrate functions (such as CRM, policy administration and underwriting) and increase computing capacity on a pay-per-use basis with minimal upfront investment.