This site uses cookies to improve your experience. By viewing our content, you are accepting the use of cookies. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country we will assume you are from the United States. View our privacy policy and terms of use.

Remove 2008 Remove Big data Remove Consulting Related Topics
call center professionals Call center experience virtual call center Abandon rate Gamification First call resolution CRM Average Handle Time Cloud contact Service level More Related Topics >
article thumbnail

Contact Center Trends 2021: The CX Watershed

Fonolo

NOVEMBER 17, 2020

Bill Quiseng CX Expert, Speaker & Consultant. According to DMG Consulting , cloud-based infrastructure is the fastest growing area for the call center industry, predicted to almost double between 2013 and 2015. 2016: 50% of Global 1000 companies will have stored customer-sensitive data in the cloud. Up from just 2.2%

Contact Center 176
Contact Center Gamification Call Center Average Handle Time 176
article thumbnail

Capgemini Announces Expanded Collaboration with Amazon Web Services

Natalie Petouhof

MARCH 11, 2016

Capgemini shares a longstanding relationship with AWS which dates back to 2008, with both parties working to bring business solutions to enterprise customers leveraging Capgemini’s industry expertise coupled with AWS’s technology such as Amazon Elastic Compute Cloud (Amazon EC2), Amazon Simple Storage Service (Amazon S3) and Amazon Redshift.

Enterprise 40
Enterprise Analytics CRM Consulting 40
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

 

Stay Connected

Join 52,000+ Insiders by signing up for our newsletter

About
Webinars
Awards
About
Editions
Webinars
Awards
Editions
Topics
LinkedIn Twitter
Powered by Aggregage | Terms and Conditions | Your California Rights and Privacy Policy
© Aggregage 2024