TeamSupport

OCTOBER 8, 2020

We serve companies in all different industries, from SMBs to enterprise—when many of our competitors have maintained their focus on B2C “ticketing.” We’re bringing awareness to businesses that B2B customer support is not generic support, and it’s different than B2C support.

B2C 59

B2C B2B Enterprise CRM 59

Natalie Petouhof

JANUARY 29, 2016

Tweet I remember back in 2008-2009 being asked whether social / digital / communities had any business value. Whether B2B or B2C, B2B2C or whatever the business model is, what is true is those companies that are digitally enabled are more successful. To me it was instinctively obvious, but I got that it was not obvious to others.

B2C 49

B2C B2B Feedback Customer Service 49

ClearAction

MAY 28, 2015

Whether it’s B2C or B2B it makes no difference, the focus is on the customer, and that’s what matters. When you connect the feedback dots, you make things better for all customers, not just one at a time. When you connect the feedback dots, you make things better for all customers, not just one at a time. A: Absolutely.

Customer Experience 110

Customer Experience Journey mapping Surveys B2C 110

ClearAction

AUGUST 21, 2016

Whether it’s B2C or B2B it makes no difference, the focus is on the customer, and that’s what matters. When you connect the feedback dots, you make things better for all customers, not just one at a time. When you connect the feedback dots, you make things better for all customers, not just one at a time. A: Absolutely.

Customer Experience 54

Customer Experience Journey mapping Surveys B2C 54

Nicereply

JUNE 20, 2019

A few years ago, having customer feedback concerning how good your product is and on its price could be sustainable. Getting feedback from customers whether positive or negative used to be a celebrated method of improving customer experience, however, in the digital era that’s outdated. Experience is King.

Marketing 77

Marketing Chatbots B2C Self service 77