Callminer

OCTOBER 11, 2018

Ben M Roberts is the Head of Marketing for a SaaS startup called Talkative. Smitha obtained her license as CPA in 2007 from the California Board of Accountancy. It is the percentage of customer questions that could/should be handled in self-service by the customer. Ben M Roberts @Roberts_Ben_M.

Call Center 561

Call Center Metrics Contact Center Wait times 561

Callminer

AUGUST 1, 2017

Bill Dettering is the CEO and Founder of Zingtree , a SaaS solution for building interactive decision trees and agent scripts for contact centers (and many other industries). Smitha obtained her license as CPA in 2007 from the California Board of Accountancy. Bill Dettering.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

Comm100

FEBRUARY 6, 2018

Deployment : Cloud, SaaS, Web. This CRM solution offers customer service and social media integrations, knowledge management for digital self-service, conversational bots and more. Need : Customer service software, sales tools, omnichannel software, live chat software. Deployment : Cloud, SaaS, Web.

CRM 42

CRM Enterprise SaaS Marketing 42

Comm100

NOVEMBER 23, 2020

Great for: Early-stage SaaS startups and small subscription-based businesses in need of a multi-functional email ticketing software. Outseta checks different boxes than other help desk providers by including tools specifically targeted at early-stage SaaS startups, such as billing and authentication. 4.0 / 5 (Capterra).

Chatbots 52

Chatbots Enterprise CRM Customer Support 52