Xaqt

FEBRUARY 6, 2020

In it, we paint the picture of a utopian contact center in which systems are fully integrated and intelligently automated. At the time, Latigent was the leading Business Intelligence provider for call centers, and we were focused on leveraging emerging technology to move that value proposition forward. The problem?

Contact Center 52

Contact Center Enterprise Call Center APIs 52

Xaqt

JUNE 22, 2020

From frontline supervisors to executive leadership, reporting is the lifeblood of call center operations and the window into Customer Experience. This leaves call center management to either figure it out on their own or invest in expensive data integration projects and BI tools such as Tableau or Microsoft Power BI.

Call Center 52

Call Center Contact Center Analytics Engineering 52

SmartKarrot

FEBRUARY 7, 2022

It operates in more than 30 countries providing its customers with a cloud-based localized phone presence. The contact centers of AirCall help businesses to contact their customers via voice calls. This SaaS Company provides a dedicated solution for call centers and also for support and sales teams.

SaaS 10

SaaS Real estate B2B Enterprise 10