Russel Lolacher

OCTOBER 24, 2022

In this episode of Relationships at Work, Russel chats with 4x author, keynote speaker and consultant on service culture Jeff Toister on connecting the dots to create tangible employee engagement at work. An instructor for Linkedin Learning, supporting training and employee development and more. He’s got some knowledge.

Employee engagement 52

Employee engagement Surveys Accountability Personalization 52

Callminer

OCTOBER 11, 2018

FCR on social/text needs to be amended to first conversation resolution as customers rarely provide all info needed to resolve a query upfront, but measuring this provides a benchmark you can use against other channels. Smitha obtained her license as CPA in 2007 from the California Board of Accountancy. Employee engagement.

Call Center 561

Call Center Metrics Contact Center Wait times 561

Customer Guru

JANUARY 3, 2018

With over 18 years of entrepreneurial experience, Mr. Rohit is actively involved in several core areas of Cloudnine including strategy, digital revolution, public relations, employee engagement, and development of new business models for the company. Back then, there were about 400 deliveries a day in Bangalore.

Customer centricity 95

Customer centricity Healthcare Management Feedback 95

Netomi

JANUARY 5, 2022

He joined Comcast as executive support manager in 2007 during a period of high-profile public relations issues. She is often quoted in industry journals on leading morale, employee engagement, customer experience, and teamwork. In 2007, he was placed in the Time 100 Most Influential People in The World list.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98