Jon Arnold

JANUARY 21, 2019

Their namesake is reasonably accurate, and when Phone.com started out in 2007, hosted telephony was the business. Most of the core features are there – video, messaging, mobile apps, CRM integration, and lots of voice features like call recording, VM transcription and 1-800 numbers. Again, this comes from knowing their market.

voip 67

voip Marketing APIs Upselling 67

Comm100

NOVEMBER 23, 2020

Customer service isn’t just about your team having the right attitude and training. For your customer support to be great (or even just functional) in 2020, you need the systems to back it up. Your customer help desk software keeps incoming queries from falling through the cracks by turning them into easily manageable tickets.

Chatbots 52

Chatbots Enterprise CRM Customer Support 52

Comm100

NOVEMBER 13, 2022

Today’s customer service expectations are sky-high, and companies need to do more. 99% of customers now believe that companies need to improve their service and support. So what ideas for improving customer service are most popular today? HubSpot designs customer support software designed to help companies grow.

Customer Service 75

Customer Service Chatbots Best practices Surveys 75