Callminer

AUGUST 1, 2017

Bill Dettering is the CEO and Founder of Zingtree , a SaaS solution for building interactive decision trees and agent scripts for contact centers (and many other industries). Interactive agent scripts from Zingtree solve this problem. Agents can also send feedback directly to script authors to further improve processes.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

Quality Contact Solutions

DECEMBER 31, 1969

By Nathan Teahon, Strategic Account Director. If a calling campaign consists of nothing more than a text script and not any data collection, a call center can program and launch in their sleep. I referenced an informational campaign with nothing more than a text script without data capture in the section above.

Call Center 40

Call Center Telemarketing Bilingual agents outsourcing 40

CSM Magazine

DECEMBER 12, 2019

trillion spent in 2007. When IVR systems are programmed to communicate business hours, billing information, and even certain types of account information, CX can be significantly improved without sacrificing functionality. If you can account for them, you can in fact, predict the calls that will result. since last year.

Interactive Voice Response 52

Interactive Voice Response Customer Experience APIs Average Handle Time 52

Comm100

OCTOBER 17, 2017

On Reddit, they created fake accounts to try and scare their customers into believing that these supposed arrests were already happening. After hours of repeated threats and curses, Amy’s Baking Company updated their Facebook, saying (instead of apologizing) that their social media accounts had been hacked.

Customer Service 52

Customer Service Customer Care Feedback Surveys 52