2006 Personalization Self service Time management 
Kayako
APRIL 12, 2022
Increasing NameCheap’s agent productivity through a self-service knowledge base. Namecheap is a leading domain registrar and technology company that offers domain registration, hosting packages, and related services. Scaling personalization in support is imperative to avoid customer churn. Streamlined ticket management.
Comm100
NOVEMBER 23, 2020
Founded in 2006 at MIT, Hubspot was created to help give businesses access to inbound marketing tools. With a Marketing Hub, Sales Hub, and CMS Hub, under their belt, they recently made their move into the help desk field with the launch of their Service Hub. Like Zendesk, Salesforce has gotten criticism for its customer service.
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