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5 Case Studies to Improve Your Customer Service

Kayako

APRIL 12, 2022

Scaling personalization in support is imperative to avoid customer churn. Kayako’s SingleView gives agents a complete visualization of the entire customer journey, from initial purchase to most recent customer service inquiry for individualized customer questions needing personalized support. Improved collaboration between departments.

Customer Service 114
Customer Service Self service Education Technical Support 114
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The 9 Best Email Support Ticketing Systems 2020 – Reviews & Comparison

Comm100

NOVEMBER 23, 2020

Founded in 2006 at MIT, Hubspot was created to help give businesses access to inbound marketing tools. Outseta is also a startup, meaning that the cofounder, Geoff Roberts, personally contacts customers. While this can lead to slower response times, they are also more likely to be personalized. 4.4 / 5 (Capterra).

Chatbots 52
Chatbots Enterprise CRM Customer Support 52
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