How to Recession-Proof Your Contact Center, According to 360+ Executives
Balto
AUGUST 3, 2022
We limited respondents to those whose organizations contained sales, customer service, or collections contact centers. Figure 7: “Drain on Resources” Agreement vs Contact Center Metrics Note: Responses have been converted to a 0-100 scale for comparison. Letting customers know about incentives and sales. Our respondents were 64.7%
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