How to Recession-Proof Your Contact Center, According to 360+ Executives
Balto
AUGUST 3, 2022
Figure 7: “Drain on Resources” Agreement vs Contact Center Metrics Note: Responses have been converted to a 0-100 scale for comparison. The most used tools today were live chat with a human, voice assistance, and email, and the least used tools were discussion forums, IVR, and online chat bots. 2006, September 13).
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