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CX FORUMS: 2018 Key Note Speakers

Livepro

JULY 17, 2018

Topic: ‘Engaging the team on the Balanced Score Card through Gamification’. Luke Jamieson is a Leader in Customer and Employee Experience, is well-versed in Omni-Channel implementation and transformation. Luke Jamieson | Head of Service Centre at First State Super. Since joining COPC Asia Pacific Inc.

Transportation 40
Transportation Government Multichannel Consulting 40
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Gamifying Customer Service to Cure Agent Attrition

Noble Systems

FEBRUARY 24, 2019

Things like points, leaderboards, completion achievements can also make employees feel like their contributions are being recognized, a significant driver of employee engagement and satisfaction. With gamification, the company has transformed its culture into an employee-centric environment.

Gamification 66
Gamification Customer Service Contact Center Employee engagement 66
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