2006 Customer Service Employee engagement Gamification 
Livepro
JULY 17, 2018
Luke Jamieson | Head of Service Centre at First State Super. Topic: ‘Engaging the team on the Balanced Score Card through Gamification’. Luke Jamieson is a Leader in Customer and Employee Experience, is well-versed in Omni-Channel implementation and transformation. Since joining COPC Asia Pacific Inc.
Noble Systems
FEBRUARY 24, 2019
The concept of gamifying customer service isn’t new; organizations have always incentivized employees with record-focused goal setting and friendly competitions as motivation. With gamification, the company has transformed its culture into an employee-centric environment.
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