ijgolding
SEPTEMBER 15, 2016
Chatbots aren’t a new creation; they were used in the digital world in 2006 as part of a marketing campaign for the horror flick When a Stranger Calls. We all know customer data is like gold dust to all businesses but can be tricky to acquire, especially if all your communications are over the phone. How long have Chatbots been around?
Callminer
FEBRUARY 21, 2018
Janeen Ansell is the Operations Manager at TeleDirect , a leader in business process outsourcing (BPO) with a multi-tier menu of solutions for a variety of commerce requirements. She leads a team of highly engaged Team Leaders, Trainers, and Supervisors who share her commitment to exceptional customer service. Janeen Ansell.
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EPIC Connections
MARCH 27, 2018
Fifteen years later, our company is a notable industry mainstay whose team of veteran consultants continuously turn that hum into a harmonious soundscape that delivers superior customer experiences. Our first real employee was hired in 2006, and our longest running client engaged us in 2008.
Livepro
JULY 17, 2018
livepro’s third annual Customer Experience Knowledge Management Forums are back in 2018 bigger and better than ever before. Luke Jamieson is a Leader in Customer and Employee Experience, is well-versed in Omni-Channel implementation and transformation. Topic: ‘Using Analytics to improve Customer Experience’.
Callminer
SEPTEMBER 5, 2017
Bottom Line: Make your call center relevant by bridging the gap between your brand’s online presence and your call center with a co-browsing solution that helps your agents stay irreplaceable in boosting the brand’s performance and improving customer experience. billion in successful outsourcing partnerships. Jack Barmby.
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