CX Global Media

JUNE 15, 2017

GetHuman started back on 2006 when, founder of several software companies, Paul English became enraged when he was locked in Verizon’s IVR jail. Now GetHuman tries to create a better customer journey and take care of customer service problems for people. Avoid IVR Jail and Release the Customer Journey Click to Tweet.

Interactive Voice Response 212

Interactive Voice Response Contact Center Call Center Coaching 212

CSM Magazine

MARCH 13, 2020

Facilitating customer self-service using automated contact channels, such as IVR and chatbots is a recognised method of reducing strain on contact centers during spikes in demand. However, when it comes to reducing churn, applying a more granular approach can yield major benefits.

Chatbots 64

Chatbots Customer retention Contact Center Self service 64

Balto

AUGUST 3, 2022

We asked respondents to rank how often they use the following tools today, and how they expect them to be used ten years from now: Voice (phone) assistance IVR (Interactive Voice Response) assistance Online chat bot Live chat with a human Self-service knowledge base Discussion forums Social media Email Text Mobile app.

Contact Center 52

Contact Center Interactive Voice Response Surveys Self service 52

Callminer

FEBRUARY 21, 2018

This applies to simple items like the reports and UIs but goes as deep as the functionality, voice, software, etc. Mihai Corbuleac is a Senior IT Consultant at ComputerSupport.com LLC , an IT support company providing professional IT support and cloud services to businesses across the United States since 2006. Burns Blackwell.

call center software 210

call center software Call Center Contact Center Analytics 210

EPIC Connections

MARCH 27, 2018

Fifteen years later, our company is a notable industry mainstay whose team of veteran consultants continuously turn that hum into a harmonious soundscape that delivers superior customer experiences. Our first real employee was hired in 2006, and our longest running client engaged us in 2008.

Consulting 37

Consulting Consulting Contact Center Cloud contact 37

CSM Magazine

JUNE 30, 2021

Founded in 2001, in the West Midlands, UK, as a manufacturer of leisure machines for the hospitality industry, Intouch Games launched its first mobile casino games in 2006. AI chatbot handles peaks and supports business growth. Quite often, people are looking for specific information, such as ‘what ID do I need to provide?’

Chatbots 105

Chatbots Self service Accountability Interactive Voice Response 105

NICE inContact

DECEMBER 20, 2018

The term cloud computing dates back to 2006. Research from Aberdeen shows great benefits for contact centers with a cloud native model – 17% improvement in CLTV, 3X more than hybrid cloud; 10% improvement in FCR, 4X more than private cloud and 14% improvement in IVR completion rate, 9X more than hosted.

Contact Center 54

Contact Center Cloud contact Enterprise Interactive Voice Response 54