Callminer

FEBRUARY 21, 2018

This applies to simple items like the reports and UIs but goes as deep as the functionality, voice, software, etc. A few years ago, when we were making our transition to call tracking, a big thing we looked for when comparing software was the ability to integrate directly with Google Analytics. Burns Blackwell. TerminixTriad.

call center software 210

call center software Call Center Contact Center Analytics 210

CSM Magazine

MARCH 13, 2020

Facilitating customer self-service using automated contact channels, such as IVR and chatbots is a recognised method of reducing strain on contact centers during spikes in demand. However, when it comes to reducing churn, applying a more granular approach can yield major benefits.

Chatbots 64

Chatbots Customer retention Contact Center Self service 64

NICE inContact

DECEMBER 20, 2018

The term cloud computing dates back to 2006. Research from Aberdeen shows great benefits for contact centers with a cloud native model – 17% improvement in CLTV, 3X more than hybrid cloud; 10% improvement in FCR, 4X more than private cloud and 14% improvement in IVR completion rate, 9X more than hosted.

Contact Center 54

Contact Center Cloud contact Enterprise Interactive Voice Response 54