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How to Prepare for CMS Test Call Season

CSM Magazine

JANUARY 29, 2024

The Centers for Medicare and Medicaid Services (CMS) test call season is right around the corner, which means prospective beneficiary call centers are bracing themselves for the Accuracy & Accessibility Study. Ensure that agents can quickly identify a CMS test call. Furnish agents with informational scripts.

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Calibration Call Center Scripts Telecommunications 52
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How to Recession-Proof Your Contact Center, According to 360+ Executives

Balto

AUGUST 3, 2022

Our recent Script Adherence report unearthed a similar finding: the agent experience, for the most part, is universal, and only varies slightly based on company size. The Contact Center of 2030. 2021 Contact Center Agent Survey Report - Balto Ai. We Surveyed 500 Managers About Call Center Coaching. 2022, March 29).

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Contact Center Interactive Voice Response Surveys Self service 52
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