How to Recession-Proof Your Contact Center, According to 360+ Executives
Balto
AUGUST 3, 2022
But voice assistance, live chat with a human, and email remained in the top three for all 361 respondents: these human-driven activities aren’t going anywhere, and a rise in automation will bolster rather than replace the contact center of today. 2021 Contact Center Agent Survey Report - Balto Ai. 2006, September 13).
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