CX Global Media

JUNE 15, 2017

GetHuman started back on 2006 when, founder of several software companies, Paul English became enraged when he was locked in Verizon’s IVR jail. Avoid IVR Jail and Release the Customer Journey Click to Tweet. How does IVR jail happen. Watch Evan Jones of VoxGen on breaking free of IVR JAIL Click To Tweet.

Interactive Voice Response 212

Interactive Voice Response Contact Center Call Center Coaching 212

Callminer

FEBRUARY 21, 2018

Investing in the right call center monitoring software is imperative for today’s call centers. Without call center monitoring, quality assurance can suffer, customer satisfaction inevitably wanes, and compliance issues can arise. Meet Our Panel of Call Center Experts: Nenad Cuk. Janeen Ansell.

call center software 210

call center software Call Center Contact Center Analytics 210

Balto

AUGUST 3, 2022

If executives view their contact center as a drain on resources, either because it’s underperforming or because they don’t see its strategic importance, they will withhold those resources and outcomes will suffer accordingly. There are a lot of reasons to invest in your contact center. IVR (Interactive Voice Response) Assistant.

Contact Center 52

Contact Center Interactive Voice Response Surveys Self service 52

Hodusoft

JUNE 7, 2024

Call Center Management: Challenges, Strategies, Tips, and Best Practices In today’s time, setting up a call or contact center is extremely easy. At HoduSoft , we strongly believe that call centers and contact centers should do whatever it takes to manage their daily operations as efficiently and effectively as possible.

Best practices 52

Best practices Call Center Omni-channel support Management 52