2006, Banking and Customer emotions - Customer Contact Central

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2006

Banking

Customer emotions

5 Facts to End the ROI Debate on Customer Experience

Beyond Philosophy

NOVEMBER 10, 2014

In an article about the moments of truth in customer service, McKinsey & Company revealed that 70% of customers at a bank reduced their commitment when they had a bad Customer Experience. That article also revealed that 85% of customers that had a good relationship with the bank increased their commitment.

Customer Experience

Customer Experience Customer retention Upselling Banking

There’s No I in Team, but What About AI?

CSM Magazine

JUNE 27, 2018

Cathal McGloin, CEO of ServisBOT describes why AI is perfectly poised to help customer service professionals shine. While we are happy to chat to friends and colleagues using messaging, text, social media and email, when it comes to contacting our bank, insurance company or healthcare provider, we’re often sent to the back of the phone queue.

Scripts

Scripts Chatbots Enterprise Healthcare

5 Facts to End the ROI Debate on Customer Experience

There’s No I in Team, but What About AI?

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