Beyond Philosophy

JULY 12, 2016

For the past two decades, it has been the analytical foundation used by many organizations to assess the health of their company. So the key takeaways from Ms Wyse’s summary is that satisfaction principally measures attitudes, which are passive, reactive, and tactical, and that this metric has little connection to value-related behavior.

Employee engagement 170

Employee engagement Consulting Consulting Metrics 170

Callminer

FEBRUARY 21, 2018

One common mistake I see from call centers that I have consulted with over the last year is…”. A few years ago, when we were making our transition to call tracking, a big thing we looked for when comparing software was the ability to integrate directly with Google Analytics. Mihai Corbuleac. csITsupport. Scott Sachs.

call center software 210

call center software Call Center Contact Center Analytics 210

AWS Machine Learning

JULY 14, 2022

Through model monitoring, model explainability, analytics, and bias detection, Fiddler provides your company with an easy-to-use single pane of glass to ensure your models are behaving as they should. The notebook also provides a sample dataset to run Fiddler’s explainability algorithms and as a baseline for monitoring metrics.

Enterprise 75

Enterprise Engineering Analytics Big data 75

Netomi

APRIL 7, 2022

Analytics to measure improved efficiency, including team dashboards, custom and curated reports, and customer satisfaction ratings. Customer service analytics that offer cross-channel insights that make a true impact, such as action-oriented reports and data exports. Best for sales-focused teams. Zoho Desk’s key features.

CRM 52

CRM Brand ambassadors Analytics Chatbots 52