2006 Accountability Personalization Time management 
Kayako
APRIL 12, 2022
Scaling personalization in support is imperative to avoid customer churn. Kayako’s SingleView gives agents a complete visualization of the entire customer journey, from initial purchase to most recent customer service inquiry for individualized customer questions needing personalized support.
Comm100
NOVEMBER 23, 2020
Founded in 2006 at MIT, Hubspot was created to help give businesses access to inbound marketing tools. I can see how this might be a powerful tool for individual sales reps or account managers, but not a customer support team.” Outseta is also a startup, meaning that the cofounder, Geoff Roberts, personally contacts customers.
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