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5 Case Studies to Improve Your Customer Service

Kayako

APRIL 12, 2022

How Envato manages multiple customer bases in one place and resolves tickets faster. The company’s steady growth since 2006 outpaced its existing resources for support requests. Envato tried building their own help desk and quickly saw that a DIY solution would be prohibitively expensive in terms of time and money.

Customer Service 114
Customer Service Self service Education Technical Support 114
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The 9 Best Email Support Ticketing Systems 2020 – Reviews & Comparison

Comm100

NOVEMBER 23, 2020

Founded in 2006 at MIT, Hubspot was created to help give businesses access to inbound marketing tools. I can see how this might be a powerful tool for individual sales reps or account managers, but not a customer support team.” While it doesn’t have a free pricing tier, it does offer a free 15-day trial. 4.4 / 5 (Capterra).

Chatbots 52
Chatbots Enterprise CRM Customer Support 52
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