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Marketing Operations Defined for Wikipedia, Part I

ClearAction

The marketing operations (MO) function has emerged due to the need for a more transparent, efficient, and accountable view of marketing. The MO function enables the marketing organization to shift from being viewed as a cost center and to operate more like a business, with formalized best practices, processes, infrastructure, and reporting.

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How to Improve Customer Service – A Complete Guide of Tools, Tech & Tips

Comm100

With this all in mind, this guide will explore customer service from top to bottom, exploring the state of customer service today, revealing best practices, and recommending the best software you can adopt to help your customer service operations become the envy of your competitors. Customer service best practices.