Amity

NOVEMBER 25, 2014

Amity had the good fortune of sitting down with a pioneer in Customer Success, Paul Teshima the original SVP of Customer Success (circa 2005) at Eloqua – now the Founder and CEO of Nudge Software , to talk about demonstrating the need for Customer Success. PT: In September 2000, we were all in sales at Eloqua. Here are the “aha!”

SaaS 48

SaaS Chief Customer Officer Upselling Accountability 48

Amity

APRIL 7, 2016

Yet in many instances, Customer Success is still viewed as an offshoot of Sales or Support. What Happens When Customer Success Reports to the VP of Sales? Many Sales teams are rewarded based upon the overall revenue or Gross Profit Margin (GPM) of new business. Customer Success needs to be grounded in service, not selling.

Sales 69

Sales Upselling Customer Support SaaS 69

SmartKarrot

JANUARY 22, 2021

1995 – 2000: The Rise of Customer-Centric Business Outlook 2000 – 2005: Customer Relationship Management and Marketing Automation Platforms 2005 – 2010: Automation and Marketing plugs in Engagement and Sales. The Customer Success Funnel SaaS and Mobile Apps Cloud and its Phenomenal Impacts. Customer Success: Present.

SaaS 10

SaaS Customer centricity CRM Analytics 10