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Remove 2005 Remove Entertainment Remove Scripts Remove Wait times
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25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

AUGUST 1, 2017

Reduced Queue wait time : This can be done by having a strong dialer that can reroute calls to different agent groups. Bill Dettering is the CEO and Founder of Zingtree , a SaaS solution for building interactive decision trees and agent scripts for contact centers (and many other industries). Bill Dettering. Jeff Greenfield.

Contact Center 334
Contact Center Call Center Average Handle Time Real estate 334
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Conversational AI: What It Is and How It Works

Netomi

SEPTEMBER 30, 2021

Not just in business, but for entertainment purposes as well. According to data from Google Trends , interest in “conversational AI” was practically non-existent from 2005 through 2017. In this scenario, you likely engaged with a scripted, rules-based chatbot, with little to no conversational AI.

Scripts 52
Scripts Chatbots Entertainment Average Handle Time 52
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