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Like Just About All of Their Customers… I LOVE Wegmans!!!

Beyond Philosophy

Stores are attractively laid out, almost like an old-world open-air market. As important in delivering great experiences are the things customers don’t see, particularly where employees are concerned. Wegmans invests a tremendous amount in employee training.

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CX Lessons from the best SaaS organizations

Customer Guru

One reason for the huge success of Salesforce is its employees. The foundation of Salesforce’s employee engagement program is the concept of Ohana – a Hawaiin word for ‘family.’ Never let the creativity of employees fade – MailChimp.

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