Quiq

NOVEMBER 9, 2022

It’s not as simple as setting up a few phones and handing your team a script (although we’re sure no one has thought that since 2005). Measuring performance requires pulling metrics from multiple sources, a time-consuming and arduous process. Quiq lets your agents connect with customers across various channels in a singular platform.

Call Center 87

Call Center Chatbots Contact Center Surveys 87

TechSee

DECEMBER 5, 2017

We’ve compiled a short list of innovative customer service technologies developed by talented companies that are dedicated to helping enterprises improve their customer experience at scale and successfully compete in today’s ever-changing business environment. Customers appreciate: Faster, personalized customer support.

Contact Center 116

Contact Center Technology Self service Call Center 116

Callminer

AUGUST 1, 2017

Reduced Queue wait time : This can be done by having a strong dialer that can reroute calls to different agent groups. For North American call centers that have in-house sales/customer support personnel, often times there are multiple players of management. Markus Linder. markuslinder.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

Comm100

AUGUST 23, 2018

The ecommerce giant is famous for the “ Amazon Effect ,” which describes the immense role that the company’s industry-leading customer service has played in shaping customer expectations over the years. For example, Uber encourages users in Argentina to contact them on Telegram Messenger for 24-hour customer support.

Customer Service 40

Customer Service Chatbots Customer centricity Customer Care 40