Comm100

AUGUST 23, 2018

The ecommerce giant is famous for the “ Amazon Effect ,” which describes the immense role that the company’s industry-leading customer service has played in shaping customer expectations over the years. For example, Uber encourages users in Argentina to contact them on Telegram Messenger for 24-hour customer support.

Customer Service 40

Customer Service Chatbots Customer centricity Customer Care 40

Comm100

FEBRUARY 6, 2018

A knowledge base is a great way of communicating with customers. When written well, it helps direct customers straight to the information they need so customers don’t have to contact the customer support team. The numbers for good phone support outweigh those of an online knowledge base.

Advertising 41

Advertising Benchmark Metrics Customer Support 41

Quiq

NOVEMBER 9, 2022

It’s not as simple as setting up a few phones and handing your team a script (although we’re sure no one has thought that since 2005). Quiq lets your agents connect with customers across various channels in a singular platform. How do your customer service agents go about their day? With regular surveys.

Call Center 87

Call Center Chatbots Contact Center Surveys 87