CX Accelerator

MAY 25, 2022

Written by Jenny Dempsey, 5.25.2022 You don’t actually want to contact customer support. You can’t find the answer in the knowledge base on the company website, instruction book or the FAQs. Mistakes will be made in the planning along the way as customer behaviors and needs evolve.

Customer Support 316

Customer Support Wait times Self service Best practices 316

Nicereply

DECEMBER 22, 2020

Go the extra mile for your customers during this busy time, and a more positive CSAT score will be your well-deserved reward. CSAT score is one of the main ways that customer support teams can measure their success. If so, plan for it this time by provisioning more staff members to handle the influx.

Wait times 59

Wait times Consulting Consulting Morale 59

TechSee

DECEMBER 5, 2017

We’ve compiled a short list of innovative customer service technologies developed by talented companies that are dedicated to helping enterprises improve their customer experience at scale and successfully compete in today’s ever-changing business environment. Customers appreciate: Faster, personalized customer support.

Contact Center 116

Contact Center Technology Self service Call Center 116

Comm100

FEBRUARY 12, 2021

The awards comprised two categories – individual and team – and we invited our customers to nominate colleagues that had really gone above and beyond to deliver amazing customer support in the past year. Despite the significant increase in volume, the team reduced both wait time and abandoned chats to almost zero.

Wait times 52

Wait times Customer Service Consulting Consulting 52

Callminer

AUGUST 1, 2017

Reduced Queue wait time : This can be done by having a strong dialer that can reroute calls to different agent groups. For North American call centers that have in-house sales/customer support personnel, often times there are multiple players of management. Markus Linder. markuslinder.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

Comm100

AUGUST 23, 2018

The ecommerce giant is famous for the “ Amazon Effect ,” which describes the immense role that the company’s industry-leading customer service has played in shaping customer expectations over the years. Uber also has a presence on other apps, which it uses to cater to different user bases around the world.

Customer Service 40

Customer Service Chatbots Customer centricity Customer Care 40