2005 Customer Service Self service Wait times 
CX Accelerator
MAY 25, 2022
When you do reach out, you want to know that you’re in good hands and that an answer or resolution to your issue is waiting at the end of that interaction. Before a customer can reach out to get support, there needs to be communication channels in place. Your company will choose which channels to configure for customers to reach out.
Nicereply
DECEMBER 22, 2020
Your customers are typically ordering important items, and which they need to arrive by the same date as millions of other customers. This in itself is a huge logistical feat, and things often go awry.Furthermore, more tickets leads to longer call or email wait-times, with customers becoming more and more frustrated.
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Callminer
AUGUST 1, 2017
If customers are being sent to the wrong department, then they tied up customer service personnel from helping the right people. Average handling times (AHT) increase. Customer service diminishes. “One of the most important aspects of a call center is that phone traffic flows correctly…”. Alex Tebbs.
Comm100
AUGUST 23, 2018
In other words, why invest in chasing after customer expectations when you could be shaping those expectations yourself? This blog post is not about the top customer service trends to watch out for in 2018. What we have compiled here is a list of today’s industry-leading customer service examples.
TechSee
DECEMBER 5, 2017
To ensure high levels of customer satisfaction, companies must provide stellar customer service anytime, anywhere, and through any touch point. 1. Casengo is a cloud-based customer support software platform that enables companies to provide customer service through social networks, email or chat.
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